The aim of this Conflict Resolution Training course is to equip participants with the knowledge, skills, and techniques necessary to effectively manage and resolve conflicts in various settings. By the end of the course, participants will be able to understand the dynamics of conflict, communicate more effectively, and implement practical strategies to resolve disputes amicably.
COURSE OBJECTIVES
By the end of this course, participants will be able to:
1. Understand Conflict Dynamics.
2. Develop Communication Skills.
3. Implement Conflict Resolution Strategies
4. Build and Maintain Positive Relationships
5. Promote a culture of collaboration and mutual respect.
6. Develop skills to manage emotions and stress in conflict situations.
7. Apply Conflict Resolution in Various Contexts
COURSE CONTENT
The course content may include, but is not restricted to, the following:
1. Introduction to Conflict Resolution
2. Understanding Conflict Dynamics
3. Communication Skills for Conflict Resolution
4. Conflict Resolution Styles and Strategies
5. Negotiation and Mediation Techniques
6. Managing Emotion & Stress
7. Building a Collaborative Environment
8. Practical Application & Roleplaying
9. Conflict Resolution in Different Contexts
COURSE FORMAT
This classroom or webinar based course is delivered through a combination of presentations, group discussions, interactive activities, and role playing exercises. The course encourages active participation and engagement to enhance learning and skill application.
WHO SHOULD ATTEND
This course is suitable for individuals from various backgrounds, including but not limited to businesses and organisations across all sectors.
