This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
- The Causes and Symptoms of Conflict at Work
- Resolving Conflict
- The Five Conflict Modes
- Using the Modes
- Making Positive Outcomes